Updated February 9, 2024

Policies for Returns, Order Cancellation, and Price Changes

Price Changes

The nature of our business, in a number of “lines,” is such that our prices are fairly dynamic to the market, so you may see individual prices of unique items change quite frequently.  This is because collectibles have a unique demand cycle, and prices can change day to day.  Because of this, we cannot offer a best price refund if the item you purchase subsequently has a lower offering price.  In fact, it is more likely that you will see unique or limited items go up in price, but it does happen that they fluctuate downward as well.


General info

Sometimes it is just not possible to cancel an order or to cancel it in time.  So please do your best to make sure you want an item before you order, as there is no guarantee that we can cancel your order before it ships.

We are a small shop, and so much of our time is devoted to taking orders, answering questions, and shipping orders, that you should not place an order hoping you can cancel, as we just might not be able to cancel an order before the shipping process begins  I know it sounds simple, but we are so focused on getting orders out, that shifting gears to cancel is not a priority, and any request to cancel will be prioritized below our current process to ship as quickly as we can.


Specific cancellation policies and procedures: special orders, damaged,

Special orders have other cancellation policies which are part of the listing.

Special Orders

If you do request a cancellation, your order is only canceled when you receive a confirmation that it is canceled.  When you do request to cancel, it is a multi-process step, and the first step we will undertake is to cancel the shipping.  The actual cancellation of the order and any refund, less cancellation fees, if applicable, is a separate process, and will be put in the queue to process, i.e. a few days later.

Items that have been shipped

In the event that you try to cancel an order, but the order is shipped to you, then all rules apply to a returned item, including the cost for shipping both ways.

Once your order gets placed, the order and shipping process kicks in, and we might not be able to cancel the order.  If you need to cancel an order, you should send an email to:  [email protected] and include your order number and “cancel” in the subject line.  Please keep in mind that your order is not canceled until we confirm whether we were able to cancel it or not.  You may call, but we suggest that email is the best route, and then you have a trail of your communication, and our reply.


Absent a specific cancellation policy on special orders and reservations, the cancellation fee is 25%. Other purchases are subject to a 10% cancellation fee.

Purchases are subject to a cancellation fee.


Other than special orders, you may cancel an order without a fee within the following time frame, whichever occurs first:

Within 12 hours of placing an order;

For purchases of firearms, your local gun dealer’s FFL is confirmed by our compliance officer, and that approval email is sent to you.

Keep in mind that the 12-hour rule only applies if we are able to cancel the order in time.  Many times, we are, but many times, our attention is on the shop or shipping.  We do measure the 12 hours from when you contact us, but only if we are able to catch the order in time and acknowledge your email.

In the case of an item that was purchased, and we were unable to fulfill your order due to the item being damaged or out of stock, there is no fee for cancellation.  Also, for normal backorders that are not classified as a reservation or special order, you may cancel at any time prior to being notified that your order is ready for shipment, without penalty.


Our core philosophy is that we are here to serve you.  We want you to be happy with your purchase and will obviously work with you if an item is damaged or defective.

Sometimes damaged or defective items are referred to the manufacturer or shipper, but we will do our best to get you a replacement on items that arrive defective or damaged.

We want to help if you have a problem with your purchase.  Bottom line.  Sometimes there is an issue with a purchase.  We are not your adversary; we want you to be happy with your purchases at TheBliss Firearms.

Items and situations eligible for a return


Incorrect item

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Acceptable returns:

Timeline: Beyond the normal return time, items that are still offered for sale may be returned within 60 days for store credit.

What cannot be returned?

For firearms and federally regulated firearm parts (like serialized receivers, suppressors, etc.), we do not accept returns.

Your local gun dealer or transfer agent (FFL) is responsible for inspecting your regulated item for defects and arranging for the return of defects, prior to him/her transferring it to you.

Items that aren’t eligible for returns:

Several types of goods cannot be returned.

Ammo and firearms (once transferred to you) cannot be returned. We also do not accept products that are hazardous materials, flammable liquids, or gases.  Additionally, Gift cards or similar items of store credit cannot be returned.

Returns and Other Problems:


If replacement/exchange is an error on our part, we will promptly replace.  If you would like a different selection, then shipping is your cost, but we will make a reasonable accommodation to meet your request.



For normal returns, you have 10 days from the day you receive your product to notify us that you would like to return it.

Items purchased on Gunbroker.com have a five-day return period.

Contact us

Please note that if you have any problems, you should contact us by email at [email protected].  You may call, but we still need a written explanation to preserve your right to return or otherwise receive a replacement or other remedy.  We want to hear of the problem and start the process to fix it, and the best way to do that is by email.  After you have emailed, we will get in-touch with you.  If you cannot email us, please send us a letter at the address below.

For returns, please reach out to our customer support team.

Also, and this is very important, if you have purchased through Gunbroker.com, please do not email us through their email system.  Please send an email to the email address above, or you can reply to any email that we have sent to you, but not in the Gunbroker.com system.  The reason is that we cannot track your email, it is very hard to read, and we will not have your name and order number.  Again, to preserve any rights you have to return merchandise, you must email us from your personal or business email address, and not through Gun broker’s system.

Information required:

If you have been asked to return an item, please make sure you have an RMA number or authorization to return it.

Special Situations:

There are certain situations where only partial refunds or credit are granted (if applicable)

Any item not in its original condition is damaged or missing parts for reasons not due to our error, and any item not timely returned after a return is authorized.

Re-stocking fees:

Unless otherwise specified in your listing, your item is subject to the following restocking fees:

If the item price is less than $100:  15%

Items between $100 and $500:  25%

Items between $500 and $2,000:  32%

Items over $2,000:  35%

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Gift Certificate Terms and Conditions

Purchasing Gift Certificates

1. TheBliss Firearms Custom Clones offers electronic gift certificates that can be purchased only at

You must create or sign in to an account with TheBliss Firearms Custom Clones to purchase gift cards, which also constitutes acceptance of TheBliss Firearms Custom Clones website terms and conditions. You must have a valid e-mail address for the purchaser and recipient of the Gift Card for the purchase to be complete. TheBliss Firearms Custom Clones will provide Gift Cards electronically in the form of a unique coupon code sent via email to the recipient of the Gift Card. No physical cards will be issued.